Lillie Maeda

Lillian Maeda works in technology and operations, where she focuses on helping organizations simplify systems and make everyday work run smoother. She’s spent years supporting teams in government, education, and the private sector, and she’s known for being the person who can break things down clearly and keep everyone on the same page. Her approach is practical, patient, and people-centered. She cares about how technology actually feels for the users who rely on it, and she’s at her best when she’s helping teams move through change with clarity and confidence. When she’s not working, Lillian is a mom of two and very family-oriented. She loves being present for her kids and brings that same grounded energy into the way she collaborates with others.

4 min read

The 2026 Copper Sunset: Why POTS is No Longer an Option

For decades, "Plain Old Telephone Service" (POTS) was the quiet backbone of building operations. From elevator phones to fire alarms, copper lines powered critical infrastructure. But those copper wires are reaching their expiration date. As major...

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The hidden risks of shadow AI in the public sector

3 min read

The Hidden Risks of Shadow AI in Public Sector Communication

Across public sector organizations, AI adoption isn’t starting with the IT roadmap — it’s starting with your frontline teams. From clerks drafting...

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Rethinking voice in 2026

2 min read

Rethinking Voice in 2026: How to Optimize Your UCaaS Strategy

For many organizations, voice is still the backbone of communication—but that doesn’t mean your UCaaS setup hasn’t gotten cluttered. As platforms...

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