3 min read
Andrew Williamson: Mar 16, 2026 4:19:50 PM
For most Customer Service Managers, the "AI revolution" has mostly felt like a series of fancy search bars. You’ve likely deployed a chatbot that can answer a FAQ, but the second a customer asks for a refund or needs to change a service date, that...
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4 min read
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Lillie Maeda: Mar 6, 2026 1:56:27 PM
For decades, "Plain Old Telephone Service" (POTS) was the quiet backbone of building operations. From elevator phones to fire alarms, copper lines...
3 min read
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Ellie Becker: Feb 18, 2026 3:45:17 PM
In the world of Public Sector IT, the security conversation is usually dominated by ransomware, phishing, and hardening the network perimeter....
4 min read
Andrew Williamson: Jan 27, 2026 1:48:25 PM
The Cost of the Public Sector IT Skills Gap For public sector IT leaders, the hardest part of modernization is often the skills gap. As private...
3 min read
Lillie Maeda: Jan 27, 2026 10:38:37 AM
Across public sector organizations, AI adoption isn’t starting with the IT roadmap — it’s starting with your frontline teams. From clerks drafting...
3 min read
Ellie Becker: Jan 19, 2026 6:11:53 PM
For the last few years, K-12 districts have operated in a rare environment of budget surplus. Federal emergency relief funds allowed for massive...
4 min read
Andrew Williamson: Dec 22, 2025 5:01:27 PM
Organizations today face intense pressure to do more with less. Tight budgets, aging phone systems, and hybrid work demands all collide with the need...
4 min read
Ellie Becker: Dec 8, 2025 2:50:19 PM
In today’s hybrid work era, IT leaders often invest heavily in voice and cloud communications infrastructure—yet employees still struggle with the...
2 min read
Lillie Maeda: Dec 5, 2025 4:45:53 PM
For many organizations, voice is still the backbone of communication—but that doesn’t mean your UCaaS setup hasn’t gotten cluttered. As platforms...
2 min read
Andrew Williamson: Dec 2, 2025 12:46:16 PM
Renewing a cloud or voice communications contract isn’t just routine—it’s a chance to take a step back and make sure your solution still fits. For...