5 min read
Andrew Williamson: Apr 2, 2026 1:24:17 PM
Maria has been the communications manager for a mid-sized city for eleven years. She knows where every phone line goes. She knows which buildings still have analog equipment tied to fire panels and elevators. And she knows that her system is running...
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4 min read
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Ellie Becker: Apr 1, 2026 3:18:40 PM
A customer calls in with a billing question. The agent knows the answer lives somewhere in a different department, so they put the caller on hold,...
3 min read
Andrew Williamson: Mar 16, 2026 4:19:50 PM
For most Customer Service Managers, the "AI revolution" has mostly felt like a series of fancy search bars. You’ve likely deployed a chatbot that can...
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4 min read
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Lillie Maeda: Mar 6, 2026 1:56:27 PM
For decades, "Plain Old Telephone Service" (POTS) was the quiet backbone of building operations. From elevator phones to fire alarms, copper lines...
3 min read
Ellie Becker: Feb 18, 2026 3:45:17 PM
In the world of Public Sector IT, the security conversation is usually dominated by ransomware, phishing, and hardening the network perimeter....
4 min read
Andrew Williamson: Jan 27, 2026 1:48:25 PM
The Cost of the Public Sector IT Skills Gap For public sector IT leaders, the hardest part of modernization is often the skills gap. As private...
3 min read
Lillie Maeda: Jan 27, 2026 10:38:37 AM
Across public sector organizations, AI adoption isn’t starting with the IT roadmap — it’s starting with your frontline teams. From clerks drafting...
3 min read
Ellie Becker: Jan 19, 2026 6:11:53 PM
For the last few years, K-12 districts have operated in a rare environment of budget surplus. Federal emergency relief funds allowed for massive...
4 min read
Andrew Williamson: Dec 22, 2025 5:01:27 PM
Organizations today face intense pressure to do more with less. Tight budgets, aging phone systems, and hybrid work demands all collide with the need...
4 min read
Ellie Becker: Dec 8, 2025 2:50:19 PM
In today’s hybrid work era, IT leaders often invest heavily in voice and cloud communications infrastructure—yet employees still struggle with the...