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The Maverick Blog

Insights for IT Leaders.

Industry trends, migration playbooks, and lessons from the field, written by the engineers and advisors who do the work.

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The Total Experience: Why Your Front Office and Back Office Must Work as One in 2026
UCaaS CCaaS
The Total Experience: Why Your Front Office and Back Office Must Work as One in 2026

When internal and external communication tools operate in silos, the cost shows up in slow resolutions, frustrated staff, and customers who ...

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The 2026 Copper Sunset: Why POTS is No Longer an Option
POTS
The 2026 Copper Sunset: Why POTS is No Longer an Option

Copper lines are being phased out, and many organizations still have critical systems riding on them. This blog breaks down the risks, ...

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Why Voice Infrastructure is a Growing Risk for the Public Sector
Unified Communications
Why Voice Infrastructure is a Growing Risk for the Public Sector

Legacy voice systems are often overlooked network vulnerabilities. Why 2026 mandates like Kari's Law and RAY BAUM's Act make voice security ...

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The Hidden Risks of Shadow AI in Public Sector Communication
AI SLED
The Hidden Risks of Shadow AI in Public Sector Communication

Shadow AI is already inside your network. How to assess risk, protect sensitive data, and bring ungoverned AI use into a secure, compliant ...

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Life After Federal Stimulus: Funding Your 2026 Tech Roadmap
EDU Unified Communications
Life After Federal Stimulus: Funding Your 2026 Tech Roadmap

ESSER funding is running out, but tech needs are still growing. How K-12 leaders are reclaiming their budgets and modernizing ...

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Before Your Next Renewal: Five Questions That Protect Your Budget and Future-Proof Your Stack
Unified Communications
Before Your Next Renewal: Five Questions That Protect Your Budget and Future-Proof Your Stack

Locked into a legacy voice or cloud contract? Ask these five questions before you renew to avoid hidden costs, vendor lock-in, and missed ...

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The VMware Licensing Overhaul Is Here and It's a Wake-Up Call for IT Leaders
VMware
The VMware Licensing Overhaul Is Here and It's a Wake-Up Call for IT Leaders

Broadcom's VMware overhaul introduces higher costs, strict bundles, and new core minimums. What hidden risks your next renewal may include ...

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UCaaS: From Communication Stack to Collaboration Operating System
UCaaS
UCaaS: From Communication Stack to Collaboration Operating System

Too many tools, too little alignment. How organizations are simplifying collaboration, tightening security, and making hybrid work actually ...

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Why Voice-Enabling Microsoft Teams with UCaaS is Essential
UCaaS Microsoft Teams
Why Voice-Enabling Microsoft Teams with UCaaS is Essential

Microsoft Teams alone is not enough for enterprise voice. If you rely on analog lines, need global coverage, or want to avoid costly ...

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Cisco Flex vs. Cloud Communications: What You Need to Know
Cisco
Cisco Flex vs. Cloud Communications: What You Need to Know

Cisco Flex licensing offers predictable pricing but often lacks true cloud benefits like scalability, remote support, and automated ...

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5 Signs Your Legacy Phone System Is Hurting Your Public Service
SLED Unified Communications
5 Signs Your Legacy Phone System Is Hurting Your Public Service

Outdated communications can cause downtime, high costs, and slow public services. Five signs it is time to upgrade and how UCaaS helps ...

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Mitel MiVoice 250 End of Life and What It Means for You
Mitel Unified Communications
Mitel MiVoice 250 End of Life and What It Means for You

Mitel is phasing out MiVoice Office 250 with hardware sales already ended and support ending soon. Key dates, risks, and your best options ...

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Streamline Technology Procurement with Contract Vehicles
SLED Procurement
Streamline Technology Procurement with Contract Vehicles

How SLED organizations can simplify tech procurement with contract vehicles, ensuring faster purchasing, pre-vetted pricing, and full ...

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The essentials of Unified Communications as a Service, from key benefits and features to how it can transform communication and collaboration within your organization.
UCaaS
The essentials of Unified Communications as a Service, from key benefits and features to how it can transform communication and collaboration within your organization.

The essentials of Unified Communications as a Service, from key benefits and features to how it can transform communication and ...

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What Is CCaaS and How Does It Improve Customer Experience?
CCaaS
What Is CCaaS and How Does It Improve Customer Experience?

How Contact Center as a Service streamlines customer interactions, enhances service quality across channels, and provides scalable ...

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Agentic AI in the Contact Center: Moving Beyond Chatbots
CCaaS AI
Agentic AI in the Contact Center: Moving Beyond Chatbots

Chatbots talk, but AI agents take action. How Agentic AI is transforming the 2026 contact center by executing complex tasks, orchestrating ...

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Bridging the Skills Gap: Why UCaaS Is an Operational Necessity
UCaaS SLED
Bridging the Skills Gap: Why UCaaS Is an Operational Necessity

The 2026 NASCIO report confirms IT talent is now a bigger constraint than budget. How UCaaS mitigates internal staffing risks by replacing ...

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Why Infrastructure Planning Should Start with the User Experience
UCaaS Unified Communications
Why Infrastructure Planning Should Start with the User Experience

Most tech fails long before deployment because it was not built around the user. Why user experience should guide every infrastructure ...

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Doing More with Less: Managing Costs in Unified Communications
UCaaS SLED
Doing More with Less: Managing Costs in Unified Communications

How public agencies can uncover hidden costs, calculate true ROI, and make a compelling case for UCaaS using real numbers, board-ready ...

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Rethinking Voice in 2026: What to Keep, What to Cut, and What to Upgrade
UCaaS CCaaS
Rethinking Voice in 2026: What to Keep, What to Cut, and What to Upgrade

Voice environments often become cluttered with unused features, overlapping tools, and outdated hardware. How to review your UCaaS stack, ...

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Mitel MiVoice Connect: What's Next and How to Prepare
Mitel Unified Communications
Mitel MiVoice Connect: What's Next and How to Prepare

Mitel MiVoice Connect is reaching end of life, with updates ending this year and all support ending at the end of 2029. This resource ...

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Cut the AI Hype: What Actually Works in UCaaS and CCaaS
AI UCaaS CCaaS
Cut the AI Hype: What Actually Works in UCaaS and CCaaS

AI in UCaaS and CCaaS is cutting wait times, improving call routing, reducing manual work, and helping teams respond faster. Which features ...

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What Is SD-WAN? A Complete Guide to How It Works and Why Organizations Need It
SD-WAN
What Is SD-WAN? A Complete Guide to How It Works and Why Organizations Need It

How SD-WAN optimizes performance, enhances security, and outperforms MPLS for faster, more cost-effective network connectivity.

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How POTS Transformation Can Benefit Your Organization
POTS
How POTS Transformation Can Benefit Your Organization

If your organization still relies on aging copper lines, POTS transformation can cut costs, boost reliability, and future-proof essential ...

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