How Nevada Irrigation District made a smooth transition to a new cloud-based phone system with Maverick Networks.
Nevada Irrigation District (NID) provides clean, reliable water to local communities across California. As a public utility, dependable communication is essential to their operations.
According to John Ortiz, NID's IT Director, keeping systems modern, flexible, and easy to manage is critical to serving their team and the community efficiently.
A working phone system that was about to lose support.
NID had a cloud-based phone system that worked well, but support for it was ending soon. If they didn't find a replacement in time, they risked losing important communication capabilities.
Our previous phone system worked fine, but when we learned support was ending, we knew we had to find something new quickly. We couldn't risk interruptions in communication, so we started looking for a better long-term solution right away. John Ortiz, IT Director, NID
The NID team was already busy with day-to-day tasks. Finding and implementing a new phone system alone would have been overwhelming. Maverick stepped in to handle vendor discussions and simplify the entire process.
We're extremely busy, so having someone handle all the vendor interactions for us was great. Lillian called at just the right time, helped us stay organized, and made the whole process stress-free. John Ortiz
NID chose RingCentral, a modern, cloud-based phone system. They picked it because it:
We wanted a cloud solution that was easy to manage and offered mobility, so staff could work from anywhere. RingCentral checked all those boxes. Maverick helped us confirm that RingCentral was the best fit by giving clear demos and answering all our questions. John Ortiz
Maverick made the move to RingCentral quick, organized, and stress-free. Susan, Maverick's cloud project manager, took charge and guided the project from start to finish.
Susan was fantastic. She took care of coordinating everything with our team and RingCentral. She told us exactly what to do, set everything up, and made the whole transition easy. John Ortiz
Switching to RingCentral quickly brought several clear benefits.
Staff can communicate from anywhere using phones or laptops, no longer tied to their desks.
Half the team switched entirely to softphones right away. The new system was easy to learn and start using.
RingCentral's app on phones and laptops made remote work simpler and more reliable, supporting strategic goals.
Calls, meetings, and project discussions happen seamlessly within the tools NID already uses every day.
Cloud-based with no hardware to maintain. Troubleshooting is simple, freeing IT to focus on strategic priorities.
The mobility we gained from RingCentral was huge. Having the mobile app has been fantastic. Our employees can now easily stay connected, no matter where they are. It has significantly improved how we operate day-to-day. John Ortiz
Even after implementation, Maverick stayed available for any help NID needed. John appreciated having reliable support, even though he rarely needed it.
Maverick Networks was great even after the transition. Whenever we had a question, Susan answered quickly. We knew we could always count on them if we needed help. John Ortiz
By working with Maverick to adopt RingCentral, NID improved communication reliability, employee flexibility, and overall productivity. They're now positioned to confidently handle future technology needs.
Working with Maverick Networks was easy and straightforward. They handled everything professionally and simplified the whole process. If we needed to do this again, Maverick Networks would be our first call. John Ortiz
If we needed to do this again, Maverick Networks would be our first call.John Ortiz, IT Director, Nevada Irrigation District
Let Maverick Networks help you find the right solutions for seamless, reliable, and scalable communications.
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