How we helped Kleen Blast transition to a modern UCaaS solution.
Kleen Blast, founded in 1972, specializes in distributing sandblasting abrasives and equipment across the West Coast. With nine locations spread throughout the Western US and Canada, including five retail sites, the company relies on dependable communications to manage customer inquiries and internal operations.
An outdated on-premise system that had become increasingly unsupported over the last two years.
Kleen Blast faced frequent disruptions and reliability issues in voice communications. Inconsistent transmission over basic DSL lines created significant problems, especially across a large geographical area.
Our on-premise system was outdated and effectively unsupported, which caused major issues when troubleshooting. The DSL lines we use at our locations weren't compatible with the system, leading to inconsistent voice transmission. Mark Hjerpe, President and CFO, Kleen Blast
Kleen Blast had a longstanding partnership with Maverick Networks spanning over a decade. Throughout that time, Maverick consistently demonstrated their commitment to resolving issues and providing exceptional support, even when the previous system supplier was no longer offering direct assistance.
We've worked with Maverick for over ten years. Their service has always been strong and committed. Even when our provider wasn't supporting the system anymore, Maverick would go above and beyond to help us. Mark Hjerpe
Recognizing the need for a more reliable and scalable platform, Kleen Blast turned to Maverick to evaluate multiple UCaaS solutions. They needed a system that improved call clarity and reliability and could function in environments without high-end data lines.
Maverick conducted a thorough evaluation of three different UCaaS providers. RingCentral stood out for superior call quality, an easy-to-use mobile app, and the ability to function effectively without high-end data lines.
We tested three different systems, and during our test calls, RingCentral was consistently clearer than the others. That clarity was crucial for us. Mark Hjerpe
The transition was efficiently managed by Maverick, with Susan, a Cloud Project Manager, leading the effort. She handled the bulk of the work, including capturing and transferring all necessary numbers and disconnecting any that were no longer needed.
Susan did 90% of the work and ensured everything was organized. The transition was seamless when we turned on the system. Mark Hjerpe
Improvements across customer service and internal communications.
Branch managers move freely or visit customers while staying fully accessible. Calls into the main line at 8 PM get picked up on mobile.
Every call is now traceable. No more guesswork about who called last or which calls went unanswered.
RingCentral messaging and conference calls have made weekly sales meetings easier to join from anywhere.
Branch managers and sales personnel route calls through the mobile app without jumping through complicated processes.
At the branch level, they love it because they're able to move freely or go to a customer and still be reached immediately. That's what we're all about as a company. Mark Hjerpe
Kleen Blast's transition to RingCentral with Maverick's support showcases the power of a dedicated technology partner. Careful evaluation, hands-on implementation, and a long relationship enabled Kleen Blast to modernize their communications infrastructure, improve customer service, and ensure reliable connectivity across all locations.
We've worked with Maverick for over ten years. Their service has always been strong and committed. Even when our provider wasn't supporting the system anymore, Maverick would go above and beyond to help us.Mark Hjerpe, President and CFO, Kleen Blast
Let Maverick Networks help you find the right solutions for seamless, reliable, and scalable communications.
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