Oceanside Transforms Communications Across the City

The Challenge

Aging on-prem phone systems that no longer kept up with the city's needs.

Oceanside relied on legacy phone infrastructure spread across dozens of departments and a wide geographic footprint. The systems were maintenance-heavy, hard to scale, and limited the IT team's ability to support remote and hybrid work. Coordinating across distributed buildings was getting harder, and the city wanted to consolidate voice and contact center onto a single cloud platform without buying new on-prem hardware.

Why They Chose Maverick Networks and RingCentral

Oceanside received several responses to its RFP, including multiple submissions for RingCentral. What set Maverick apart was the level of service offered.

While some vendors pitched minimal implementation support, Maverick promised full involvement from planning to go-live. That mattered. As the city's IT Director put it:

A few vendors said, "We'll show you how to do two phones and then turn you loose." I'm not interested in that. Maverick said, "We'll help you all the way through." That sounded fantastic.

RingCentral stood out as a strong fit because:

• It allowed the city to consolidate both UCaaS and CCaaS into a single cloud platform
• It offered cloud-based reliability and eliminated the need for new on-premises hardware
• It integrated with Microsoft Teams, without any additional costs, easing the transition for staff
• It matched the city's strategy of reducing maintenance-heavy systems

Cutover and Implementation

With dozens of departments and geographically spread-out facilities, Oceanside needed a deployment plan that would minimize disruption and keep city services running.

The city's IT team worked closely with Maverick Networks to develop a zone-based rollout strategy, designed to keep things flexible on the day of cutover. Maverick engineers provided hands-on support at every location. Together, they executed a full migration across all sites in a single day.

We started on a Friday, planning to work through the weekend if needed. But we wrapped up most of the work by Friday night. I thought we'd be here for days. Maverick's support on the ground made a big difference. Riha, IT Director, City of Oceanside

As expected with a project of this size, there were a few surprises early in the day. Maverick's engineers helped quickly identify solutions, distributed instructions to the city's internal team, and kept the transition moving without delays.

The Results

The move to RingCentral delivered noticeable improvements in both day-to-day operations and long-term manageability.

Everyone I've spoken to at Maverick has been helpful and just wants to see us succeed. Riha, IT Director, City of Oceanside

Looking Ahead

With fewer systems to maintain, the city's IT team can now focus on other priorities. They are confident that their communications platform is secure, supported, and scalable.

Everyone I've worked with at Maverick has been awesome, helpful, knowledgeable, and easy to collaborate with. As we were building out our solution, they brought in real-world experience from other organizations and helped us think through scenarios we might not have considered. That kind of insight was incredibly valuable in shaping our decisions. Riha, IT Director, City of Oceanside