The Challenge
EDCOE’s existing on-prem voice system had become increasingly difficult to manage and maintain. According to David Seabury, Director of IT at EDCOE, “We were struggling with keeping up with controller software updates and patches to protect us from vulnerabilities.” As the system aged, it reached a point where necessary updates could not be performed without replacing all of the organization’s handsets. This posed a major obstacle and raised the question of whether to continue investing in an outdated infrastructure or seek a modern solution.
With growing demands on their communication system and concerns about reliability and flexibility, EDCOE recognized the need for a simpler, scalable, and more modern solution.
Why EDCOE chose to Work with Maverick Networks
EDCOE had a longstanding relationship with Maverick Networks, who had supported their on-prem system for years. David emphasized this partnership’s importance, highlighting Maverick Networks' deep knowledge of their existing infrastructure and their commitment to helping find the best solution. EDCOE trusted Maverick Networks to guide them through the transition and leaned on their expertise to help evaluate multiple cloud-based options.
Reflecting on the relationship, David shared, “Lillie from Maverick Networks was right along the way the entire time and she was super helpful, and really was extremely valuable in this process.” He added,
“What I liked too is that Maverick Networks went into it not really with an agenda; they said, ‘Hey, we’re just going to help you find the solution that’s going to best fit your environment and answer any questions that we can.’”
This unbiased, customer-focused approach reinforced EDCOE’s trust in Maverick Networks.
The Solution
With Maverick Networks' support, EDCOE piloted several leading Unified Communications as a Service (UCaaS) solutions to find the best fit for their needs. With the help of Maverick Networks, EDCOE was able to thoroughly pilot each of these options to assess their capabilities and determine the best fit for their needs. David mentioned, “They helped us with the pilot process… they were able to essentially get us in contact with key individuals at each of these different companies.”
EDCOE was already using Zoom for video meetings since 2017. “We were an early adopter, and a lot of our employees in our organization have paid meeting accounts, so it did make sense for us to look at Zoom’s phone system because we were already using it heavily,” David shared. Zoom was a familiar and reliable platform for EDCOE, which influenced their decision-making process.
Ultimately, Zoom Phone stood out. “We liked the audio quality that we were experiencing, the reliability in our testing, and how we were able to purchase generic SIP phones to connect to Zoom,” David said. The flexibility of using vendor-agnostic SIP phones was a major factor in their decision, allowing EDCOE to maintain a scalable and adaptable system.
Implementation
Maverick Networks played a pivotal role in implementing the new solution. David shared, “They documented everything of what we currently had on our current system because they knew the original on-prem system and were able to map it out on what it would look like in the Zoom Phone system.”
When it came time to port numbers and complete the transition, Maverick Networks ensured a smooth process. David shared
“When we ported the phone numbers, it went extremely smoothly… we were able to migrate more than 95% of our phones in our organization in one day.”
The Results
Since migrating to Zoom Phone, EDCOE has experienced significant improvements in their communications system, reducing previous burdens and increasing overall efficiency. David emphasized, “I’m no longer worried about my phone system anymore. Period.” The switch to a cloud-based system not only alleviated the heavy maintenance and complex support needs but also provided EDCOE with newfound flexibility.
Streamlined Management and Reduced Complexity
The new system eliminated the challenges associated with updating and maintaining the previous on-prem infrastructure. David highlighted, “It’s extremely easy for us to manage, and that’s what we like about it.” With a centralized, cloud-based platform, EDCOE’s IT team can now focus their efforts on other critical tasks instead of troubleshooting a complicated legacy system.
Increased System Reliability and Security
Moving to Zoom Phone gave EDCOE greater peace of mind. The cloud-based solution reduces the risk of hardware failures and the need for frequent updates.
Flexibility and Scalability for Future Growth
The ability to connect vendor-agnostic SIP phones has allowed EDCOE to be more adaptable to changes in their communication needs. They can now easily scale their phone system as their departments and programs expand, without being locked into specific hardware or facing costly infrastructure upgrades.
Seamless User Adoption and Improved Accessibility
With Zoom Phone’s familiar interface, employees at EDCOE quickly adapted to the new system. The widespread use of Zoom for video meetings since 2017 made the transition even more intuitive. Employees can now enjoy a unified experience across video, voice, and messaging, improving accessibility and collaboration throughout the organization.
Conclusion
Overall, the implementation of Zoom Phone, supported by Maverick Networks, transformed EDCOE’s communication capabilities. The transition has freed up time for the IT team, enhanced system reliability, and provided a solution that is both cost-effective and future-ready. David expressed his gratitude, saying,
“We really appreciated all the support that we received from Maverick Networks and enjoy that we can continue to reach out if we have any additional questions.”
