From outdated systems to seamless cloud-based solutions, see how Maverick Networks helped EDCOE transform their communications.
The El Dorado County Office of Education (EDCOE) plays a key role in supporting the educational needs of the region. EDCOE provides services, resources, and programs that enhance student learning and success across local school districts, with support spanning special education, early childhood education, and professional development for educators.
Within EDCOE, the IT department is responsible for delivering essential technology services to both internal departments and many school districts in the county. They aim to ensure smooth, reliable operations to support EDCOE's mission of serving students and educators.
EDCOE's existing on-prem voice system had become increasingly difficult to manage and maintain.
We were struggling with keeping up with controller software updates and patches to protect us from vulnerabilities. David Seabury, Director of IT, EDCOE
As the system aged, it reached a point where necessary updates could not be performed without replacing all of the organization's handsets. With growing demands on their communication system and concerns about reliability and flexibility, EDCOE recognized the need for a simpler, scalable, and more modern solution.
EDCOE had a longstanding relationship with Maverick Networks, who had supported their on-prem system for years. EDCOE trusted Maverick to guide them through the transition and leaned on their expertise to evaluate cloud-based options.
Lillie from Maverick Networks was right along the way the entire time and she was super helpful, and really was extremely valuable in this process. David Seabury
What I liked too is that Maverick Networks went into it not really with an agenda. They said, "Hey, we're just going to help you find the solution that's going to best fit your environment and answer any questions that we can."
This unbiased, customer-focused approach reinforced EDCOE's trust in Maverick.
EDCOE piloted several leading UCaaS solutions to find the best fit for their needs.
They helped us with the pilot process. They were able to essentially get us in contact with key individuals at each of these different companies. David Seabury
EDCOE was already using Zoom for video meetings since 2017.
We were an early adopter, and a lot of our employees in our organization have paid meeting accounts, so it did make sense for us to look at Zoom's phone system because we were already using it heavily.
Ultimately, Zoom Phone stood out for its audio quality, reliability, and the flexibility of using vendor-agnostic SIP phones.
We liked the audio quality that we were experiencing, the reliability in our testing, and how we were able to purchase generic SIP phones to connect to Zoom.
Maverick Networks played a pivotal role in implementing the new solution.
They documented everything of what we currently had on our current system because they knew the original on-prem system and were able to map it out on what it would look like in the Zoom Phone system. David Seabury
When we ported the phone numbers, it went extremely smoothly. We were able to migrate more than 95% of our phones in our organization in one day.
Significant improvements in EDCOE's communications system, reducing previous burdens and increasing efficiency.
The cloud-based platform eliminates the challenges of maintaining the on-prem infrastructure. The IT team can focus on other critical tasks.
Zoom Phone reduces the risk of hardware failures and the need for frequent updates, giving EDCOE greater peace of mind.
Vendor-agnostic SIP phones let EDCOE scale as their departments and programs expand, without being locked into specific hardware.
Employees who already used Zoom for video adapted quickly. A unified experience across video, voice, and messaging improves accessibility.
It's extremely easy for us to manage, and that's what we like about it. David Seabury
The implementation of Zoom Phone, supported by Maverick Networks, transformed EDCOE's communication capabilities. The transition has freed up time for the IT team, enhanced system reliability, and provided a solution that is both cost-effective and future-ready.
We really appreciated all the support that we received from Maverick Networks and enjoy that we can continue to reach out if we have any additional questions. David Seabury
I'm no longer worried about my phone system anymore. Period.David Seabury, Director of IT, EDCOE
Let Maverick Networks help you find the right solutions for seamless, reliable, and scalable communications.
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