Messaging

Mitel NuPoint Messager

Mitel NuPoint Messenger provides a cost-effective, scalable, and reliable way to relay, store, and retrieve messages - using a phone, fax machine, pager or PC.

NuPoint Messenger also provides users access to a host of highly flexible and customizable applications. These applications allow users such flexibility as having their calls routed to them while they are on the road, or access to their voice or fax messages from their PC. With advanced networking applications, companies can utilize their existing IP infrastructure to distribute voice and faxes across the enterprise and around the world.

NuPoint Messenger also provides:

• Ability to scale from 25 users up to hundreds of thousands of users
• Ability to incorporate up to 12 languages per system simultaneously
• IP integration to Mitel 3300 IP Communications Platform (ICP) (Model 70IP only)
• Visual voice messaging with the ability to send, receive, forward, save, and sort voice and fax messages from the PC
• Advanced call processing and automated attendant
• TDD support for Baudot tones, enabling hearing-impaired individuals to send and receive audio information
• Streamlined management support for SNMP and remote system management and administration.

Embedded Messaging

The Mitel Embedded Voice Mail system is a complete, multi-language, business-grade voice messaging system that offers unparalleled integration and features. With it, users can easily and conveniently manage their voice messages with intuitive telephone prompts and complete integration with Softkeys on Mitel telephones. The system includes a multi-level auto-attendant to conveniently and quickly route incoming calls to their destination and supports alternate greetings to provide callers with important information, while easing the burden on reception staff.

As an embedded system within the Mitel IP Communications Platforms, the Embedded Voice Mail is  cost-effective and easy to manage. It delivers streamlined user administration and system management.

Mitel Messaging Server

Mitel Messaging Server platform provides enterprises with enhanced access and control over communications. Through features such as multilingual auto-attendant, voicemail, text-to-speech, fax mail and wireless device support, the Messaging Server Platform offers a myriad of options for enterprise users to retrieve and manage messages. Fully supporting both IP and TDM environments, the Messaging Server is designed to interface with a range of voicemail systems (including Mitel NuPoint Messenger) using industry standard networking protocols (VPIM and AMIS.)

Mitel Messaging Server also supports a range of e-mail systems including:Lotus Notes, Novell GroupWise, Microsoft® Exchange 5.5, Exchange 2000. Future releases of the Messaging Server Platform will incorporate Mitel speech recognition capabilities.

The Messaging Server solution also provides:

• Automated attendant with multilingual capabilities
• Time-of-day and day-of-week scheduling for automated attendant configuration
• Integrated and unified messaging
• Client manager that provides visual call control, instant messaging and visual mailbox management from the desktop PC
• AMIS/VPIM compliant networking
• Automated company greetings
• Caller ID, DNIS, and off premise routing
• Integration of wireless devices including PDAs

Mitel Speech Server

The core Speech Server supports speaker authentication for unsuppressed security, (not for bilingual implementations) barge in capability to allow power users to quickly navigate through applications and digital integration with Calling Line ID for superior integration with PBX and VOIP platforms. The speech server offers a range of enterprise applications including the Auto Attendant and Unified Messaging.

Mitel Speech Server Unified Messaging
Mitel Speech Server Unified Messaging is the first unified messaging solution that features natural speech as a user interface to access and modify all aspects of Microsoft Exchange 2000/2003 and Outlook: inbox, calendar, contact list and task list. The Speech Server Unified Messaging has powerful text-to-speech capabilities, personal dialer, and tool management/secure access capabilities.

Mitel Speech Server Unified Messaging provides:

• A single unified inbox containing all messages (e-mail, voicemail, and fax)
• A natural speech interface to the inbox, allowing users to navigate their inbox messages based on date/time, urgency, sender or type
• Integration of Microsoft Outlook contact list
• Text-to-speech e-mail reading
• Ability to read and manipulate calendar and task items
• Ability to reply to voicemail with e-mail and reply to e-mail with voicemail
• Message caching to ensure messages are not lost if Exchange or Active Directory Servers are down
• Support for forwarding calls to mobile communications devices

Mitel Speech Server Attendant

Mitel Speech Server Attendant is a speech-enabled auto-attendant with a personal dialer, mobility application and toll management solution It frees users from having to remember a myriad of telephone numbers and eliminates the frustration of dialing extensions by spelling last names. The Speech Server Attendant allows users to make calls and access sophisticated telephony features simply by telling the system what to do.

Mitel Speech Server Attendant provides:

• Support for two to thirty ports of simultaneous speech, corporate directories with up to 10,000 names, and personal directories of up to 500 names
• Recognition of voice signatures to provide powerful and secure toll management capabilities
• Web-browser-based interface by which subscribers can manage their accounts and personal directories and system administrators can manage users, groups, and classes of service
• LDAP integration and browser-based and remote management capabilities that simplify set-up and administration
• Ability to forward calls to mobile workers
• Historical and real-time reports allowing administrators to measure call completion, recognition rates, latency, login failures and more

System greetings and operator transfer points that can be programmed to behave differently based on time of day, day of week, and holidays

AVST Voice Mail

CallXpress

• Give your workforce the freedom to be highly mobile, yet still receive and send messages of all types, from anywhere.
• Work without interruption from phone calls, yet still be notified of the most important phone calls and messages.
• Provide 24-hour information for your customers or employees through on-demand data distribution.

CallXpress provides flexible management on the road, allowing users to manage voice, fax and e-mail messages from any location at any time — whether via desktop, laptop, PDA, wired telephone or cell phone. When LAN or Web access is not available, all messages may be managed in one phone call.

From a desktop computer, CallXpress users have access to voice, fax and e-mail messages in a single e-mail inbox. CallXpress desktop client is configured to support most e-mail systems on the market today, such as Microsoft ® Exchange, IBM Lotus Notes® , GroupWise® , and more. That means customer information "pops" at the employee workstation automatically. With the information they need right on screen, employees can route calls and address customers needs more efficiently.

Your global employees can take advantage of the mobility features of CallXpress, because it supports multilingual text-to-speech. CallXpress desktop clients are available in German, French and Spanish.

CallXpress also offers sophisticated Interactive Voice Response (IVR) technologies to help you take customer service to new levels, by enabling your database to read or fax information on demand. Customers can dial in and get the information they need, when they need it, without waiting or holding — allowing employees to focus on more productive tasks.

By adding the Seneca speech-enabled call management module, you can use voice-activated commands to manage inbound and outbound phone calls more quickly. Using sophisticated voice recognition technology, Seneca allows your employees to work hands-free while driving or traveling to maximize productivity.

CallXpress ® Features List

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